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Information Technology Infrastructure Library (ITIL) - Service Operation

Information Technology Infrastructure Library (ITIL) - Service Operation
Information Technology Infrastructure Library (ITIL) - Service Operation
MP4 | Video: AVC 1280x720 | Audio: AAC 44KHz 2ch | Duration: 5.5 Hours | 1.72 GB
Genre: eLearning | Language: English

This entry level courses offers you a general awareness of the key elements, concepts and terminology used in the ITIL® service lifecycle, including the links between lifecycle stages, the processes used and their contribution to service management practices.


Service Operation focuses on delivery and control process activities and aims for a steady state of managing services.

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